TETBURY PILATES

As a small studio we ask that all clients book into their session before attending as we do not have space for more than 6 people to attend a class at a time. We use an online booking platform to manage the classes into which we will add you. If you are injury free and  have no special considerations (eg pregnancy, osteoporosis, hyper mobility syndrome) then please book yourself into a beginner/Intermediate class. If you are familiar with the setup of the equipment and are proficient in Reformer Pilates then maybe go for an Intermediate/Advanced. If you would like a 1-2-1 session before joining a class to get you up to speed or to go your special considerations then please send us an email and get in touch. 

For payment, at present we ask you make a bank transfer for the session/ block of sessions, and then we can attribute this to your profile on the online booking system. Once you have made the payments you will be able to cancel/ rebook sessions through the app.

We ask that if you wish to cancel your attendance in a class that you give us at least 24 hours notice or the session will be charged. This 24 hours will give us time to allow a person on the wait list or a late joiner  to attend.

For 1-2-1 or Duet sessions we ask that you give 24 hrs notice to cancel or the session will be charged.

E-mail us to ask about a private session and we can find a bit more about what your goals, needs and restrictions are. We can then find a mutually suitable time for you to come to the Studio. After your first session we can either find a suitable time for ongoing sessions or a suitable class to join. Before joining a reformer class we ask that you attend a 1-2-1  session to assess your ability, refresh your knowledge on our equipment and prepare you for the class.

You can either pay for ongoing 1-2-1s or duets on a pay as you go basis or buy a block of six sessions. The block of six works out as the sixth session of the block being charged at half price. The block starts on the first session and has a validity period of three months.

If you need to cancel or reschedule a session for 1-2-1s and Duets, then 24 hrs notice needs to be given or the session will be charged in full. If you do need to change the time of a specific appointment then please get in touch and we can reschedule if there is a space available.

Please e-mail us and we can help chose a class to attend according to your abilities and Pilates knowledge. Before joining a reformer class for the first time we ask that you attend a 1-2-1  session to assess your ability, refresh your knowledge on our equipment and prepare you for the class. We can also inform you of what spaces are free in the various class times before committing.

Once you have had your 1-2-1 we can add you on an ongoing basis to a class or you can book yourself into a class on an ad-hoc basis. Which ever way you chose to join the classes, you can purchase a block of eight sessions which will run from the first use and last ten weeks. This will cover a couple weeks for you to be on holiday or miss a class due to other reasons. (The pass starts and runs for the 10 weeks to the minute, so if you start on a 6pm class, it will end at 5:59pm 10 weeks later).You can then manage your timetable through the online booking app.

We have have several levels of class 1:beginner, 2:intermediate, 3:advanced. 

Group Classes are scheduled and purchased on an ongoing basis, meaning that you book a particular class (i.e., Monday 9:00am) for the  duration. If you then would like to change the class day or time, then we can swap you over to another, just let us know and we can advise you where the regular free slots are. If you would like to attend two or more times per week, you need to book into multiple classes in the same way. If for some reason the usual instructor is not available then we will, where possible, substitute for another instructor. We will try to give you as much notice of the change but this may not be possible in certain circumstances.

We do offer a “makeup system” which allows you an opportunity to cancel out of your regularly booked class and book into a “makeup class” if you know that you will be absent. This makeup system is subject to certain terms and conditions, which are outlined below.

• We require a minimum of 24 hours notice of your absence in order to offer a makeup class.
• All makeup classes  cannot be  exchanged for private lessons.
• Makeups can be arranged in advance; for example, if you know you are missing a week in a few weeks, you can cancel out of that week and complete your makeups another time.
• Makeup classes are offered on a space available basis ONLY. It is the sole responsibility of the client to manage their makeups. 
• If you are not able to arrange all makeup classes before the end of the term, regardless of reason, they will expire. A unused makeup class has no monetary value.